Custom and personalized orders
I welcome and encourage custom and personalized orders! It is my pleasure to make something totally unique for you, as a collaboration of your ideas and specifications. Please contact me to discuss details.

Sizing details
Sizes and measurements are provided on each listing. If you have any other questions, please contact me.

Gift wrapping and packaging
Your purchase will arrive to you:  Art - in a letter mailer,  Jewelry - in a gift box,  Acrylic blanks are wrapped to protect surfaces. All items are packaged in the safest way to ship small delicate items without a lot of weight. Multiple order items will be boxed together to keep shipping costs down. If you wish to have separate boxes please let me know your preference in the message to seller when placing your order.

Care instructions
Jewelry - Most of the pieces I make with gemstones have an antique patina added. These can be cleaned with soap and water and gently pat dry. Do not use commercial dip/liquid cleaners, they may harm the stones and will remove all patina. Do not wear your jewellery while swimming, or expose to other chemicals such as perfumes or lotions.

Acrylic blanks - do not clean with alcohol based cleaners such as rubbing alcohol, it can cause cracking.  Clean smudges and fingerprints with a cleaning cloth used for eyeglasses.

Shipping Address:
I will ship to the address in your (the buyer) profile. If the wrong shipping address is supplied by the buyer, and the buyer does not notify me before the shipment is dispatched, then the buyer will be responsible for the cost of shipping the item again after it returns back to us. If the item is marked delivered by the postal service, I can not refund or reship.

Customs/Import Fees
The buyer is responsible for all customs fees, duties, VAT charges and import charges that are levied at the time of delivery. Please contact your postal system for information about your country's fees.

Shipping times
All packages are shipped with tracking.

Domestic Shipping:
Orders are shipped via Canada Post, with tracking number. Orders are shipped within 2 business days of your cleared payment, to the shipping address specified in checkout/Paypal. 

International Shipping:
Mandana Design Studios does not ship outside of Canada and USA.